Processing and delivery

Orders are prepared after payment authorization and inventory checks are completed. Estimated delivery is generally 2–5 business days. Orders containing items from different collections or fulfillment locations may arrive in separate packages, and each package may receive its own tracking number.

How fulfillment works

Velmora works with third-party product suppliers and fulfillment partners. Depending on the item, an order may be prepared from a different fulfillment location, and multi-item orders may arrive in separate packages. Customer-service questions, order updates and return authorization should still be handled through Velmora at support@velmorajewelry.com.

Shipping destinations

Velmora currently serves eligible addresses within the United States. Shipping availability is confirmed during checkout. Customers are responsible for entering a complete and accurate delivery address.

Tracking

Tracking information is sent to the email used at checkout when an order ships. A carrier may require up to 24 hours after label creation before the first scan appears. When an order contains multiple shipments, tracking may be sent in separate messages.

Order changes and cancellations

Email support@velmorajewelry.com as soon as possible when a change or cancellation is needed. Include the order number and the requested change. Changes cannot be guaranteed after fulfillment has started or a shipping label has been created.

Delivery issues

When tracking shows delivered but the package cannot be located, first check the delivery area, household members, neighbors and any carrier notice. Then contact the carrier and Velmora client care. Report visible package damage promptly and retain the packaging while the issue is reviewed.

Return authorization

Contact Velmora before mailing any item back. Do not send a return to the address on a shipping label unless client care confirms that address in writing. Return eligibility, timing, product condition and the correct return instructions must be reviewed before a return is authorized.

Return condition

Unless an item arrived damaged, defective or incorrect, an approved return should be unworn, unused and in its original condition with the original packaging and included components. Items showing wear, alteration, damage after delivery or missing components may not qualify for a refund.

Damaged, defective or incorrect items

Email client care with the order number and clear photographs of the item, packaging and shipping label. Keep all packaging until instructions are provided. The appropriate resolution depends on the verified issue and product availability.

Refunds

Approved refunds are issued to the original payment method after the returned item is received and inspected, or after another resolution is confirmed in writing. Banks and card issuers may require additional time to display the credit after Velmora processes it.

Non-returnable or restricted items

For hygiene, customization, sizing or final-sale reasons, certain products may have additional restrictions. Any product-specific restriction should be stated on the product page or communicated before return authorization.

Questions

For assistance, email support@velmorajewelry.com with the product link or order number.