Estimated delivery window

Most personalized orders are expected to arrive approximately 4–10 business days after purchase: 2–5 business days for production plus approximately 2–5 business days for tracked U.S. delivery. These are estimates, not guarantees. Holidays, address issues, severe weather, and carrier disruptions can extend delivery.

Personalization review

Customers are responsible for checking spelling, dates, coordinates, finish choices, engraving text, and uploaded images before ordering. We may contact you if an upload is unclear, which can pause production until we receive a response.

Changes and cancellations

Email support@velmorajewelry.com immediately with your order number. Because production may begin quickly, changes and cancellations cannot be guaranteed after the order enters production.

Personalized-item returns

Because personalized products are created specifically for one customer, they are not eligible for return or exchange for preference changes, incorrect customer-entered details, or an unsuitable uploaded image after production begins. This does not affect remedies available for items that arrive damaged, defective, or different from the confirmed order.

Damage, defects, or order errors

Contact us promptly with your order number and clear photographs of the item, packaging, and shipping label. Keep all packaging until the issue is resolved. After verification, we will provide an appropriate replacement or refund consistent with applicable law.

Address and delivery problems

Enter a complete delivery address and review it before payment. When tracking shows delivered, check the delivery area, household members, neighbors, and carrier notices before contacting the carrier and Velmora.

Support

Email support@velmorajewelry.com. Include your order number whenever possible.