Velmora client care
How may we assist you?
Our client-care team can help with product details, sizing, materials, orders, delivery, returns and the online shopping experience.
Before contacting us
Help us assist you quickly.
- For a product question, include the product name or URL.
- For sizing help, mention the exact ring or bracelet and the size being considered.
- For an order question, include the order number and purchasing email.
- For damage or an incorrect item, include clear photographs of the product and packaging.
Frequently asked questions
Helpful information before you order
Where does Velmora ship?
Velmora currently serves customers within the United States. Complimentary standard U.S. shipping is displayed during checkout for eligible destinations.
How long does delivery take?
Estimated delivery is generally 2–5 business days after payment and inventory checks. Delivery timing is an estimate rather than a guarantee, and separate items may arrive in different packages.
What materials are used?
Materials vary by product. Review the individual product page for the listed metal, finish, plating, stone and available size information. Contact us before ordering when a material detail is important to your decision.
How should I choose a ring size?
Measure a ring that already fits the intended finger or compare the finger circumference with a U.S. ring-size chart. Wider bands can feel tighter than narrow bands. Review the product page because adjustable and fixed-size designs differ.
How should jewelry be cared for?
Keep jewelry away from harsh chemicals, perfume and excessive moisture. Remove pieces before swimming, showering or exercising, wipe them gently after wear and store them separately in a dry place.
Can I change or cancel an order?
Email support@velmorajewelry.com as soon as possible. Changes cannot be guaranteed after fulfillment has started.
How do returns work?
Contact client care before mailing anything back. Return eligibility, the correct return address and instructions must be confirmed before a return is sent.
Are product reviews verified?
Velmora’s review system is intended for genuine customer feedback. Reviews may identify verified purchases or disclosed gifted products. Velmora does not publish fabricated review counts or copied marketplace reviews.
Is checkout secure?
Payment is processed through the secure payment methods displayed during checkout. Velmora does not publish or display full card details.
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