Customer care
How may we help?
Velmora Jewelry provides online support for product and store questions. The store is currently preparing for launch and is not yet accepting public orders.
Email Velmora
support@velmorajewelry.com
Please include the product name or link when asking about a specific piece.
Frequently asked questions
Helpful information
Where does Velmora ship?
Velmora is configured for shipping within the United States. Complimentary U.S. shipping is planned for eligible orders when the store launches.
What materials are used?
Materials vary by product. Review the individual product page for the listed metal, finish, plating, stone and available size or option information. Contact us when a material detail is important to your decision.
How should I choose a size?
Use the measurements or available size options shown on the product page. Measure carefully before selecting rings or bracelets, and email us when the listed information does not answer your question.
How should jewelry be cared for?
Care depends on the material and finish. As a general precaution, keep jewelry away from harsh chemicals, perfume and excessive moisture, and store pieces separately in a dry place when they are not being worn.
What is the return policy?
Complete return eligibility, timing, item-condition requirements and exclusions will be published before public orders are accepted. Do not send an item back without first contacting support.
Can I place an order now?
Not yet. Velmora remains in Coming Soon mode while products, payment processing, policies and the test-order experience are reviewed.
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