Use a sharp, well-lit photo taken straight above the paper. Dark writing on a plain light background works best. Avoid shadows, blur, folds, and cropped letters.

Yes. Clear signatures, short notes, and simple line drawings generally reproduce best. Very faint, highly detailed, or overlapping artwork may need clarification before production.

Eligible pieces offer optional reverse engraving for a short message, date, coordinates, or symbols. The available option is shown on the product page.

Finish options vary by product. The signature pendant is offered in silver steel, 18k gold-plated, and 18k rose-gold-plated finishes.

Unless a product page explicitly says otherwise, orders proceed using the information and image submitted at checkout. Review every detail carefully before ordering.

Most personalized pieces require 2–5 business days for production, followed by approximately 2–5 business days for tracked U.S. delivery.

Standard tracked shipping is complimentary for eligible U.S. addresses.

Personalized pieces normally cannot be returned for preference changes or customer-entered errors after production begins. Damaged, defective, or incorrect items are handled separately—contact us with photographs and your order number.

Yes, depending on the product. Each product page shows only the personalization options supported by that exact piece so you do not have to complete unnecessary fields.

Use the clearest, highest-resolution image you have with the subject well lit and unobstructed. Avoid screenshots, heavy filters and blurry crops when possible.

Use the Velmora Gift Guide to browse by recipient, occasion or personalization type without taking a long quiz.

Email support@velmorajewelry.com. Include your order number or the product link when applicable.